Customer service in a recession
December 30th, 2008
In difficult economic times, looking after customers is more important than ever before.
This is illustrated very well (alongside some other great advice) in this article:
econsultancy.com/blog/2982-top-10-tips-for-retailers-to-combat-the-economic-downturn
Mike Weston comments along similar lines here:
www.sandlines.net/2008/12/01/customer-lifetime-value/